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Are APAC banks ready to embrace effective Customer Communication Management...
A study (Source: Prentice Hall, Leading on the Edge of Chaos, by Emmett C. Murphy and Mark A. Murphy) suggests that a 2 percent increase in customer retention has the same effect on profits as cutting...
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EMEA Banking Industry – Consumer Mistrust Calls for Enhanced Customer Experience
Regardless of the diverse risk profiles of individual banks and measures taken by regulators and governments in different countries to support their banking systems, banks across the EMEA (Europe, the...
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From Customer Churn to Customer Advocacy
Going by the J.D. Power and Associates 2010 U.S. Retail Banking Satisfaction Study the overall satisfaction of retail banking customers has decreased for a fourth consecutive year, to 748 on...
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Understanding the Basics of Customer Communication Management
With an explosion in new communication channels, businesses are faced with the challenge of ensuring clarity and consistency across all customer communications. The very definition of “customer...
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Co-Create Products and Services with Customers Using a Robust CCM Solution
Today’s customer is more informed than ever – and more astute in making purchase decisions. Effective customer communication can act as a catalyst for companies to create greater organizational...
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Customer Communication Management (CCM) – Bridging the divide between the...
The world over, Banks and Financial institutions are facing a tough economic climate. It is only natural that they are looking for ways to increase their business and without the burden of incurring...
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Webinar Recap: Better Customer Experience Demands Smarter Communication
Newgen hosted a webinar ‘Better Customer Experience Demands Smarter Communication’, on February 01, 2011, to discuss current trends and best practices in Customer Communication Management. Craig Le...
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Know Your Customer and Minimize Business Risks
In order to curb crimes like money laundering, financing of terrorist activities and identity theft, the Reserve Bank of India (RBI) has been regularly issuing guidelines on KYC (Know your Customer)....
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Dynamic Case Management – A Fusion of BPM, ECM and Business Analytics
A Dynamic Case Management (DCM) solution will be effective if and only if the new business scenarios, situational complexities and exceptions are handled in a timely manner. And to do that, the process...
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